Insights survey: Talent shortage is the top AI challenge

April 29, 2019
Here is the full set of charts from our recent survey on how businesses perceive AI.

MIT Technology Review Insights has conducted an anonymous survey on AI within its Global Panel membership base of business leaders. The results contribute to the production of a series of articles throughout 2019. Respondents are senior-level executives working at midsize-to-large organizations around the world and representing most industries. The total number of respondents is 583, approximately 43% of which are based in North America, 29% in Europe, and 18% in the Asia-Pacific region. Below is the full set of findings.

Which statement best describes your company’s strategy for the deployment of AI?

We have not yet determined whether AI could have value
AI will not have value for our company
AI will have value but we have not yet adopted AI
We are investing on a case-by-case basis
AI will be transformative; we have a centralized roll out plan
We have incorporated AI in our operations
NOTES: % of respondents.

In what area is your company using AI the most?

Customer service
Supply chain
Sales and marketing
Product or service development
We are not using AI
NOTES: % of respondents.

What are the main challenges as your company deploys AI? (top 3)

Regulatory/data protection
Unions or workforce issues
Shortage of internal talent for AI
Slow decision-making at the exec level
Insufficient quality of data
High level of investment required
Internal resistance to change
Difficulty in making the business case
NOTES: % of respondents.

How confident are you in discussing AI and its potential applications to key stakeholders (i.e. board members, investors) in your organization?

Extremely confident
Very confident
Somewhat confident
Not confident
NOTES: % of respondents.

To what degree will your own role be affected by AI within the next 3-5 years?

My role will not be affected
My role will change mildly
My role will change significantly
My role will be eliminated
NOTES: % of respondents.

Who should regulate AI?

International bodies
Companies should self-govern
NOTES: % of respondents.